Q:Why haven't I received email response after submitting contact details?
A: Our team responds to all inquiries within 1 business day during operating hours (9:00-17:00 GMT+8, Mon-Fri).For urgent matters, contact:
☎ +86-17751188648 (China HQ)
Q:How quickly can you deliver custom synthesis projects?
A: Standard projects ship within 4-6 weeks. Accelerated pathways available for urgent needs – 85% of Phase-1 samples delivered in ≤14 days with our proprietary high-throughput screening platform.
Q:Do you handle patented route synthesis?
A: Our IP-protected synthesis suite executes patented routes under strict confidentiality agreements. 100% of client IP remains secured in our blockchain-encrypted project vaults.